This file was created by the TYPO3 extension publications --- Timezone: CEST Creation date: 2025-07-22 Creation time: 01:40:06 --- Number of references 123 To foster their full integration into the mainstream of society, speech-impaired individuals need to be empowered to use vocal language in various daily life situations. AI-based AAC systems enable speech-impaired individuals to generate completed utterances for use in conversations. However, available solutions exhibit remarkable drawbacks. They do not meet all posed requirements and cannot provide completed sentences that match the expected styles of formal and informal conversational contexts. Therefore, design requirements for a Generative AI-based utterance composition approach were identified. It has been followed design science research to derive design principles and an instantiation of an AAC prototype that enables context-specific and user-individualizable articulation. The artifact was demonstrated and evaluated with formal and informal interactions commonly performed in the daily routine of visiting a restaurant. In particular, the importance of meeting all specific requirements and employing Generative AI, such as ChatGPT-4.0, to generate both formal and informal utterances, is exemplified. conference_item 2024 12 International Conference on Information Systems (ICIS 2024) Bangkok, Thailand https://epub.uni-regensburg.de/id/eprint/59343 Daniel Konadl The early identification of new and auspicious ideas leads to competitive advantages for companies. Thereby, topic modeling can serve as an effective analytical approach for the automated investigation of trends from unstructured social media data. However, existing trend analysis tools do not meet the requirements regarding (a) Product Development, (b) Customer Behavior Analysis, and (c) Market-/Brand-Monitoring as reflected within extant literature. Thus, based on the requirements for each of these common marketing-related use cases, we derived design principles following design science research and instantiated the artifact “MANTRA” (MArketiNg TRend Analysis). We demonstrated MANTRA on a real-world data set (~1.03 million Yelp reviews) and hereby could confirm remarkable trends of vegan and global cuisine. In particular, the importance of meeting all specific requirements of the respective use cases and especially flexibly incorporating several external parameters into the trend analysis is exemplified. conference_item 2023 12 10 44. International Conference on Information Systems (ICIS) Hyderabad, Indien https://epub.uni-regensburg.de/id/eprint/55025 Janik W?rner Daniel Konadl Susanne Leist Isabel Schmid Even though AAC systems and corresponding AI approaches have been investigated within the extant research, they still show remarkable drawbacks, resulting in a low prevalence among speech-impaired individuals. As the suggestions and adaptions proposed by AI within AAC systems may show insufficiencies in certain situations (e.g., unreliable suggestions, low conversational rates, unauthentic adaptions towards users), we take an up-close look, especially at the conversation phases and contexts in which the supporting AI is applied. Therefore, we have conducted a systematic literature review as well as a literature analysis. Thereby, we could reveal that there are indeed several gaps within the extant research on AI regarding the coverage of the conversational context “informativeness” and the conversation phases “beginning” and “closing”. To dismantle the existing communication barriers that speech-impaired individuals suffer from, several implications for investigating AI in the context of AAC systems are derived and proposed for future (IS) research. conference_item 2023 6 12 European Conference on Information Systems (ECIS) Kristiansand, Norwegen https://epub.uni-regensburg.de/id/eprint/54202 Daniel Konadl Janik W?rner Lucas Luttner Susanne Leist Die Dissertation ?Weiterentwicklung von Methoden und Ans?tzen zur automatisierten Informationsextraktion aus Social Networks“ besch?ftigt sich mit der Analyse von Social Media Network Daten. Neben der Unterscheidung und Charakterisierung verschiedener, in der Literatur vorkommender, einflussreicher Nutzertypen in Social Media Networks wird der Fokus auch auf die (automatisierte) Identifikation von verschiedenen, einflussreichen Nutzertypen unter Verwendung von diversen Methoden zur Analyse von strukturierten und unstrukturierten Social Media Daten gelegt. Au?erdem thematisiert die Dissertation die Analyse von textuellen Social Media Network Daten. So wird ein Vergleich zwischen verschiedenen Topic Modelling Techniken durchgeführt, um für ausgew?hlte Einsatzszenarien Handlungsempfehlungen abgeben zu k?nnen. Des Weiteren werden Anforderungen an ein Trend Analyse Tool erhoben, auf Basis derer Softwaretools zur automatisierten Analyse von textuellen Social Media Inhalten (u.a. unter Berücksichtigung von aspektbasierter Sentimentanalyse) erstellt und evaluiert wurden. Weitere Forschungsaktivit?ten zielen auf die Ableitung von Gestaltungsans?tzen für die Social Media Strategie bei gesellschaftlich relevanten Themen durch die Analyse von Social Media Network Daten ab. thesis_rgbg 2023 2 02 https://epub.uni-regensburg.de/id/eprint/53491 Isabel Schmid Lead users are often established in an organizational innovation process to attenuate the difficulties a company faces, such as high costs or the obscurity of customers' needs. But to benefit from these lead users a major challenge is to characterize and identify them especially in the fast-moving world of social media. Therefore, we aim to design a tool to identify lead users automatically for the two innovation phases ("Idea generation" and "Development") by combining different approaches such as social network analysis, topic modeling and sentiment analysis. Thus, we consulted the design science approach and applied our artifact to 11,481 contributions of an online digital platform. The technical realization of the six different characteristics and their respective weighting according to the different phases of the innovation process resulted in different lead users and showed the necessity of distinguishing between them. Our results were evaluated and confirmed by the identified lead users and an expert. Hence, our investigation contributes to both practice and theory (kernel theories and design theory) alike. article 2022 7 27 1019-6781,1422-8890 10.1007/s12525-022-00568-6 Electronic Markets 32 SPRINGER HEIDELBERG

HEIDELBERG

945-970 https://epub.uni-regensburg.de/id/eprint/52702 Isabel Schmid Janik W?rner Susanne Leist In recent years, chatbots have become a growing presence in our everyday lives. Companies have identified various potential use-cases posing opportunities for reducing costs and providing services through automating processes with the help of chatbots. However, although an increasing number of chatbots are developed, user expectations often cannot be met, leading to frequent discontinuation of the bots. Research suggests that for users, one of the main reasons to use a chatbot is to help them increase their productivity. The literature base so far provides little prescriptive knowledge guiding implementation of chatbots specifically for use-cases where productivity is the main purpose. This short paper is the first step within a Design Science Research project to close this gap. We conducted a systematic literature review and gathered chatbot Design Features that were covered in respective publications. In the further course of our project, we intend to implement a prototype chatbot and formulate Design Principles to provide prescriptive knowledge for designing productivity oriented chatbots. conference_item 2022 6 01 International Conference on Design Science Research in Information Systems and Technology (DESRIST) University of South Florida https://epub.uni-regensburg.de/id/eprint/52400 Lukas Ramming Daniel Konadl Susanne Leist conference_item 2022 6 01 1-12 International Conference on Design Science Research in Information Systems and Technology (DESRIST) University of South Florida https://epub.uni-regensburg.de/id/eprint/52213 Janik W?rner Daniel Konadl Isabel Schmid Susanne Leist Enterprise Social Networks (ESN) have been gaining increasing attention both in academia and practice. In previous works, different user types were identified in ESN. However, there is no clear definition of value-adding users, their characteristics and how this type of user can be identified. Based on a literature review, we show that value-adding users are defined in different ways in respect to different objectives, for example spreading knowledge, vivacity of the network or real-time feedback. Each of the value-adding users shows different characteristics that are allocated to the following dimensions: network structure, message, behavior, and social network affinity. Based on the objectives and characteristics, we conduct a single case study, analyze a dataset of a cooperating company, conduct several interviews, and thereby identify value-adding users with respect to objectives. So, we can show that our approach is applicable, useful and that it is a valuable means to take decisions. conference_item 2022 10.24251/HICSS.2022.377 Proceedings of the 55th Hawaii International Conference on System Sciences 3063-3073 Proceedings of the 55th Hawaii International Conference on System Sciences | 2022 Hawaii https://epub.uni-regensburg.de/id/eprint/52212 Isabel Schmid Benjamin Wehner Susanne Leist The digital transformation, with its ongoing trend towards electronic business, confronts companies with increasingly growing amounts of data which have to be processed, stored and analyzed. Instant access to the "right" information at the time it is needed is crucial and thus, the use of techniques for the handling of big amounts of unstructured data, in particular, becomes a competitive advantage. In this context, one important field of application is digital marketing, because sophisticated data analysis allows companies to gain deeper insights into customer needs and behavior based on their reviews, complaints as well as posts in online forums or social networks. However, existing tools for the automated analysis of social content often focus on one general approach by either prioritizing the analysis of the posts' semantics or the analysis of pure numbers (e.g., sum of likes or shares). Hence, this design science research project develops the software tool UR:SMART, which supports the analysis of social media data by combining different kinds of analysis methods. This allows deep insights into users' needs and opinions and therefore prepares the ground for the further interpretation of the voice. The applicability of UR:SMART is demonstrated at a German financial institution. Furthermore, the usability is evaluated with the help of a SUMI (Software Usability Measurement Inventory) study, which shows the tool's usefulness to support social media analyses from the users' perspective. article 2021 9 16 1617-9846,1617-9854 10.1007/s10257-021-00541-4 Information Systems and e-Business Management 19 SPRINGER HEIDELBERG

HEIDELBERG

1275-1320 4 https://epub.uni-regensburg.de/id/eprint/53914 Josef Michael Schwaiger Timo Hammerl Florian Johannsen Susanne Leist In the recent past, augmentative and alternative communication (AAC) systems have been introduced as a means to assist speech impaired persons to interconnect with the environment and to increase their communication skills. Considering this, tablet-PC-based AAC systems are getting ever more popular due to reasons of cost efficiency, portability and social acceptance. However, many existing apps do not fully exploit the software and hardware capabilities of topical devices. Moreover, studies on the capabilities of platform-related development environments (e.g., iOS SDK) – in their current versions – to realize tablet-PC-based AAC systems are missing. In this work, we develop an iPad-based AAC prototype, which considers the technical capacities of the device and is offered as an open source solution. book_section 2021 7 27 978-3-030-82405-1 (online), 978-3-030-82404-4 (print) 10.1007/978-3-030-82405-1_5 The Next Wave of Sociotechnical Design. DESRIST 2021 12807 Springer Publ. Int.

Cham, Switzerland

Leona Chandra Kruse Stefan Seidel und Geir Inge Hausvik 40-51 https://epub.uni-regensburg.de/id/eprint/53916 Alexander Klauer Florian Johannsen Susanne Leist Currently, topic modelling is an effective analytical tool for the automated investigation of text data. However, identifying the underlying topics is still a challenging task that is dependent on the selection of the proper technique. Moreover, due to the considerable number of topic modelling techniques reported in the literature, uncertainty about the application of the techniques arises for both researchers and practitioners. Therefore, we conducted a comparison of three different topic modelling techniques (LDA, PAM, DMR) to give recommendations for three use cases identified in the literature: content extraction, trend analysis and content structuring. For each of them, we identified several requirements and by conducting the method ‘Goal Question Metric’, we derived several comparison metrics. We applied these metrics to a real-world Facebook data set (4,155,992 posts) to highlight the differences between the three topic modelling techniques and to give recommendations for our defined use cases. conference_item 2021 6 14 29th European Conference on Information Systems (ECIS2021) Virtuell https://epub.uni-regensburg.de/id/eprint/46039 Janik W?rner Daniel Konadl Isabel Schmid Susanne Leist In the era of “industry 4.0”, manufacturing companies are increasingly complementing their product portfolio with service offerings, so-called smart production services (e.g., maintenance works). In this respect, the quality of these services is decisive for truly creating added “value” for customers. However, smart service quality is an under-researched topic in the quality management discipline to date, and operational methods and tools are largely missing. In this research-in-progress paper, we introduce the reader to our effort to specify the established Six Sigma approach to work for smart production services and introduce a prototypical modeling tool to support such quality projects. conference_item 2021 6 14 ECIS Marrakesh, Morocco https://epub.uni-regensburg.de/id/eprint/53915 Florian Johannsen Susanne Leist {web_name}e Dissertation behandelt die Konzeption und Entwicklung der hybriden Softwarel?sung ?Universit?t Regensburg: Social-Media Analysis Research Toolkit“ (UR:SMART), welche die mehrstufige Kombination verschiedener Social-Media Analysetechniken(Sentiment Analyse, Klassifikation von Posts, Clustering und quantitative Analysen) und verschiedene Datenformate (z. B. strukturierte bzw. unstrukturierte Daten) unterstützt. Der entwickelte, hybride Analyseansatz erm?glicht eine detaillierte, mehrstufige Untersuchung verschiedener Datenbasen, einschlie?lich Social-Media Posts oder Kommentaren auf der Fanseite oder Website eines Unternehmens. Somit kann ein breiteres Spektrum hochkomplexer Problemstellungen, auf Basis der Kombination verschiedener Analyseformen sowie der Integration neuer Analysetypen, gel?st werden. Auf diese Weise kann ein Unternehmen, welches die hybride Analyse verwendet, beispielsweise direkt über die Gründe informiert werden, die zu einer positiven oder negativen Kundenerfahrung führen(z. B. Kundendienst, Produktqualit?t usw.). Solche Informationen stellen einen erheblichen Wissenszuwachs dar und k?nnen auf viele sinnvolle Arten genutzt werden, beispielsweise als verl?ssliche Entscheidungsgrundlage bei der Planung künftiger CRM Kampagnen. thesis_rgbg 2021 5 05 https://epub.uni-regensburg.de/id/eprint/43510 Josef Michael Schwaiger Context factors have lasting impacts on people’s sentiments. Exploring impacts that different contexts have on sentiments can be crucial for managing the increasing number of communications companies nowadays maintain with customers via social media channels. To help companies prevent impacts of neg-ative word of mouth, we provide an overview about sentiment-influential contexts for tweets as one kind of social media texts previously discussed within the literature. We collected an overall amount of 358.923.210 tweets and performed analysis to un-cover the effects of continents, mobile devices’ oper-ating systems (OS) and the combination of both on sentiments expressed within tweets. Our results show remarkable differences for tweets originating from North America and Apple devices, which turned out to be the tweets with the lowest sentiments compared to the other continents and the mobile OS Android. book_section 2021 1 05 978-0-9981331-4-0 Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS 2021) University of Hawai'i at Manoa

Honolulu, HI

2511-2520 54th Hawaii International Conference on System Sciences Virtuelle Konferenz https://epub.uni-regensburg.de/id/eprint/44358 Daniel Konadl Janik W?rner Susanne Leist The importance of social media networks has been increasing in both private and business contexts over the last decade. Companies have recognised the potential of online as well as enterprise social networks. Whether a company can benefit from the usage of social media networks depends on the respective users. Especially the influential user type is able to mobilise and propagate information and marketing messages across the network and is therefore in the centre of attention. In current research literature, different groups of influential users can be identified, but they are not characterised and defined consistently. We approach this research gap and perform a literature review to provide a structured overview of the different influential user types. To this end, we elaborate a morphological box, an artefact that serves as an overview of the multiplicity of the characteristics of influential users and as a starting point for structuring the different characteristics of influential users. article 2020 6 17 ECIS 2020 Research Papers 98 https://epub.uni-regensburg.de/id/eprint/43353 Isabel Schmid In dieser Dissertation werden ausgew?hlte Fragestellungen aus den Bereichen Business Process Management (BPM) und Enterprise Social Networks (ESN) beantwortet. Im Kontext des BPM werden drei Forschungsfragen erarbeitet: (1) In welchem Ausma? sind BPM-Ma?nahmen in klein- und mittelst?ndischen Unternehmen umgesetzt? Welche Faktoren k?nnen identifiziert werden, die sich f?rdernd oder hindernd auf die Umsetzung von BPM-Ma?nahmen auswirken? (2) Welche Auswirkungen (z.B. Zeit, Kosten) haben BPI-Pattern in verschiedenen Szenarien? Was sind f?rdernde und hindernde Faktoren für die Anwendung von einzelnen BPI-Pattern? (3) Wie k?nnen kulturelle Eigenschaften anhand von Gesch?ftsprozessen gemessen werden und wie lassen sich die gewonnen Erkenntnisse in Prozessverbesserungsinitiativen nutzen? Im Kontext des ESN werden ebenfalls drei Forschungsfragen erarbeitet: (1) Was ist der aktuelle Stand der Literatur im Themenbereich ESN und welcher Forschungsbedarf besteht weiterhin? (2) Welche Benefits lassen sich durch den Einsatz von ESN erzielen? K?nnen alle Benefits den traditionellen IT Capabilities zugeordnet werden oder schaffen ESN neue IT Capabilities? (3) Wie kann der Erfolg von ESN im Kontext von "Social Capital" gemessen werden und welchen Nutzen bringt ein entsprechender Messansatz? Zur Beantwortung der Forschungsfragen werden unterschiedliche Forschungsmethodiken angewendet, im Speziellen Literature Review, Survey, Case Study, Design Science, Content Analysis und Experiment. Die Forschungsergebnisse werden in wissenschaftlichen Beitr?gen aufgearbeitet, wobei je Forschungsfrage ein Beitrag erarbeitet wird. thesis_rgbg 2019 7 22 https://epub.uni-regensburg.de/id/eprint/40276 Benjamin Wehner With the rise of social platforms such as Facebook, Twitter, Instagram etc., recently, a lot of excitement and optimism around the potential of corporate social media usage have emerged. Social media activities allow companies to reach an attractive mass audience segment, but just as for any other marketing medium, measurement is a critical component of success. Hence, many critical success factors (CSFs) necessary for successful B2C social media efforts have been compiled in literature over the last years. Although these CSFs are numerous, a classification for a purposeful application as well as corresponding key performance indicators (KPIs) for the concrete measurement of CSFs are missing. Therefore, first (1), this research aims at the identification of existing CSFs for social media in enterprises in literature and classifying them by their specific application. Second (2), to allow the definite measurement of CSFs, corresponding KPIs are identified and matched towards them. book_section 2019 1 09 978-0-9981331-2-6 Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii ScholarSpace

Honolulu

2427-2436 https://epub.uni-regensburg.de/id/eprint/41362 Timo Hammerl Josef Michael Schwaiger Susanne Leist conference_item 2018 6 28 European Conference on Information Systems (ECIS) Portsmouth, United Kingdom https://epub.uni-regensburg.de/id/eprint/37388 Benjamin Wehner Considering the advancing digitalization and the rise of new technologies, the way people interact with one another but also approach companies has fundamentally changed. In this respect, chatbots have experienced a “comeback” recently and many large companies but also small and medium-sized enterprises (SMEs) in the B2C sector search for ways to support the conversation with customers via chatbots. Nevertheless, chatbots must fulfil particular functionalities (e.g., in terms of language processing or quality of communication) to be purposefully applied in an entrepreneurial setting, and particularly, at SMEs. The investigation at hand analyses the solutions of 14 technology providers for realizing a chatbot in terms of (1) quality of the communication, (2) reaction to inappropriate input, (3) personalization, (4) language processing, (5) security, (6) interfaces & mobile device support, (7) training, (8) implementation and (9) costs. Thereby, the peculiarities of human-machine communications and requirements of firms are taken into account. The results were derived on base of an online survey among the solution providers. It turned out that a high percentage of the functionalities, which are decisive for a valuable entrepreneurial chatbot application, are covered by the providers, however, with nuanced differences being observed regarding particular features. conference_item 2018 6 23 26th European Conference on Information Systems (ECIS2018) Portsmouth, United Kingdom https://epub.uni-regensburg.de/id/eprint/52295 Florian Johannsen Susanne Leist Daniel Konadl Michael Basche Purpose - The purpose of this paper is to identify process-related value propositions in terms of process execution when using enterprise social media (ESM) for external communication purposes. Additionally, capabilities of ESM technologies to realize the value propositions are identified. Design/methodology/approach - A literature review of case studies, describing ESM usage for external communication purposes, is performed. Further, face-to-face interviews with employees from companies are conducted to complement the findings retrieved from the literature. Findings - It is shown that manifold process-related value propositions for different business processes can be realized by ESM application for external communication purposes. However, certain value propositions and the corresponding capabilities of ESM technologies are particularly emphasized. Research limitations/implications - This research is different from existing studies about ESM usage because an explicit perspective on business processes is taken. Therefore, the findings contribute to the existing body of knowledge of beneficial ESM usage. Analyzing the literature and interview transcripts underlies a certain amount of subjectivity, a circumstance addressed by engaging two researchers in the coding procedure. Practical implications - Practitioners discussing potentials of ESM application are provided with concrete hints as to which business processes will most likely profit from the use of social technologies for the external communication with customers. Originality/value - This paper contributes to a better understanding of the beneficial impact of social technologies on business processes and thus prepares the ground for a better alignment of ESM and processes. An extensive overview of value propositions for a company's business processes has so far not been compiled in this form. article 2018 1 1463-7154,1758-4116 10.1108/BPMJ-03-2016-0049 Business Process Management Journal 24 EMERALD GROUP PUBLISHING LTD

BINGLEY

1-34 1 https://epub.uni-regensburg.de/id/eprint/36476 Florian Johannsen Dem prozessorientierten Qualit?tsmanagement kommt in Zeiten der Digitalisierung enorme Bedeutung zu. Bedingt durch neue Technologien k?nnen Konsumenten sehr einfach Informationen über Produkte, Anbieter oder die günstigsten Angebote einholen und zudem über soziale Plattformen Erfahrungen austauschen. {web_name} führt dazu, dass sich die Erwartungshaltung der Kunden sehr rasch ?ndert und Unternehmen ihre Gesch?ftsprozesse entsprechend anpassen bzw. verbessern müssen, um Konsumenten langfristig zu binden. Allerdings erweist sich die Durchführung von Prozessverbesserungsprojekten in der Praxis oft als herausfordernd. Aus diesem Grund wurden ein Verbesserungsansatz für Gesch?ftsprozesse entwickelt und ein Softwaretool realisiert, um Unternehmen bei der zielgerichteten Durchführung von prozessorientierten Qualit?tsmanagementprojekten zu unterstützen. Die vorgestellte L?sung tr?gt ma?geblich zur systematischen Erarbeitung, Dokumentation sowie Kommunikation von Projektergebnissen bei und leistet auf diese Weise einen wichtigen Beitrag für den Erfolg von Prozessverbesserungsinitiativen. article 2018 1 Blick in die Wissenschaft Univ.-Verl. 52-57 35/36 https://epub.uni-regensburg.de/id/eprint/36572 Florian Johannsen Die Zielsetzung dieser Arbeit ist die Entwicklung von Artefakten zur Messung der Prozessmodellverst?ndlichkeit. Im Schwerpunkt ?Good Decomposition“ wurden hierfür fünf Conditions evaluiert und zw?lf Metriken entwickelt. Im Bereich ?Coupling“ wurden hierfür neun Metriken entwickelt und jene drei der Kontrollflusskomplexit?t evaluiert. Insbesondere aber wurden für jeden Schritt des Entwicklungszyklusses von den verschiedenen Theorien bis zu den fertigen Metriken Methoden aufgezeigt und exemplarisch angewendet. {web_name}e Methoden k?nnen herangezogen werden, um die Entwicklung weiterer Metriken zu erleichtern. thesis_rgbg 2017 9 08 https://epub.uni-regensburg.de/id/eprint/36156 Daniel Braunnagel Conducting business process improvement (BPI) initiatives is a topic of high priority for today's companies. However, performing BPI projects has become challenging. This is due to rapidly changing customer requirements and an increase of inter-organizational business processes, which need to be considered from an end-to-end perspective. In addition, traditional BPI approaches are more and more perceived as overly complex and too resource-consuming in practice. Against this background, the paper proposes a BPI roadmap, which is an approach for systematically performing BPI projects and serves practitioners' needs for manageable BPI methods. Based on this BPI roadmap, a domain-specific conceptual modeling method (DSMM) has been developed. The DSMM supports the efficient documentation and communication of the results that emerge during the application of the roadmap. Thus, conceptual modeling acts as a means for purposefully codifying the outcomes of a BPI project. Furthermore, a corresponding software prototype has been implemented using a meta modeling platform to assess the technical feasibility of the approach. Finally, the usability of the prototype has been empirically evaluated. article 2017 8 01 1867-0202,2363-7005 10.1007/s12599-017-0477-1 Business & Information Systems Engineering (BISE) 59 SPRINGER HEIDELBERG

HEIDELBERG

251-275 4 https://epub.uni-regensburg.de/id/eprint/36464 Florian Johannsen Hans-Georg Fill Social media posts created by customers capture a lot of business relevant information for decision-makers, e.g., current consumer expectations on products and services. For that purpose, the social media posts need to be analyzed thoroughly. In this respect, a topic-related classification facilitates managerial decision-making because business-relevant topics, social media users discuss about, immediately become obvious and the need for action can be derived. For instance, it may get obvious that the majority of a company’s negative customer posts refers to a particular product or a specific campaign. However, such a classification of social media posts is particularly challenging for small and medium-sized enterprises (SMEs). This is because human resources for a manual examination of posts are missing and an automatic analysis is error-prone due to particularities of customer posts such as the occurrence of regional dialect or branch-specific expressions. We thus develop a tool, which enables the automatized topic-related classification of social media posts and matches the particular requirements of SMEs in southern Germany. Our solution is evaluated by using a data set stemming from three collaborating companies. conference_item 2017 6 978-989-207655 Proceedings of the 25th European Conference on Information Systems (ECIS), Guimar?es, Portugal, June 5-10, 2017 AIS Electronic Library (AISeL) 2034-2050 25th European Conference on Informations Systems (ECIS) Guimaraes/Portugal https://epub.uni-regensburg.de/id/eprint/35892 Josef Michael Schwaiger Markus Lang Florian Johannsen Susanne Leist Enterprise Social Networks (ESNs) have been receiving increasingly more attention in academia and practice over the past years. ESNs are implemented to improve collaboration among employees and to foster knowledge management by capturing tacit knowledge, among other reasons. However, ESNs do not always fulfill the companies’ expectations and consequently companies question their investment. Due to the growing popularity of ESNs in practice and the still unanswered questions of how to ultimately achieve ESN success, a growing number of researchers have started to analyze the ESN phenomenon, leading to a steadily growing number of publications in a variety of outlets. However, research groups are not in accordance yet on what terminology to use for the given phenomenon. This shows that the young research field of ESNs is still in development. To support future research and practice, we perform a literature review to answer three research questions: first, we analyze which terms for the phenomenon of ESNs were used and which term tends to be accepted by the community recently. Second, we analyze ESN publications regarding the addressed topics to provide a state-of-the-art in regard to ESN research. We elaborate a framework using the dimensions ESN implementation status and focus of investigation to structure the publications and to provide a comprehensive overview of the research topics. Third, we identify areas of future research on the basis of the current publications and trending topics. article 2017 1872-7069 (online),1389-1286 (print) 10.1016/j.comnet.2016.09.001 Computer Networks 114 Elsevier 125-142 https://epub.uni-regensburg.de/id/eprint/34584 Benjamin Wehner Christian Ritter Susanne Leist Nowadays, many companies face problems because of cultural differ-ences, especially in multinational settings. Traditionally, national cultures have so far been identified by questionnaires asking participants about e.g., their val-ues. These invisible elements of culture become manifest in tangible artifacts such as concrete actions or structures, e.g., rituals and organizational charts. Process models serve as a graphical representation of processes precisely describ-ing activities, responsibilities and process flows. Thus, we anticipate that the be-havior becoming apparent in process models provides insights into national char-acteristics. Consequently, the goal of this paper is to develop an approach to measure national culture in process models. Based on Hofstede’s (2010) cultural dimensions, we define metrics that can be applied to process models. We demon-strate the use of these metrics by applying them to a process executed both in a German and an Indian company. Our analysis confirms a correspondence of the metrics’ results with Hofstede’s findings. conference_item 2017 Proceedings der 13. internationalen Tagung Wirtschaftsinformatik (WI 2017) St. Gallen https://epub.uni-regensburg.de/id/eprint/35513 Benjamin Wehner Thomas Falk Susanne Leist Christian Ritter Over the last years, Enterprise Social Networks (ESN) have gained increasing attention both in academia and practice, resulting in a large number of publications dealing with ESN. Among them is a large number of case studies describing the benefits of ESN in each individual case. Based on the different research objects they focus, various benefits are described. However, an overview of the benefits achieved by using ESN is missing and will, thus, be elaborated in this article (research question 1). Further, we cluster the identified benefits to more generic categories and finally classify them to the capabilities of traditional IT as presented by Davenport and Short (1990) to determine if new capabilities of IT arise using ESN (research question 2). To address our research questions, we perform a qualitative content analysis on 37 ESN case studies. As a result, we identify 99 individual benefits, classify them to the capabilities of traditional IT, and define a new IT capability named Social Capital. Our results can, e.g., be used to align and expand current ESN success measurement approaches. conference_item 2017 European Conference on Information Systems (ECIS) Guimaraes, Portugal https://epub.uni-regensburg.de/id/eprint/35748 Benjamin Wehner Thomas Falk Susanne Leist Die ersten beiden Forschungsfragen befassen sich mit den Erfolgsfaktoren für den Einsatz von kontinuierlichen Ans?tzen zur Unterstützung des Business Process Management (BPM). Hierzu wird exemplarisch das Process Performance Management (PPM) untersucht. Zun?chst werden allgemeine erfolgskritische Faktoren für den Einsatz des PPM herausgearbeitet (Forschungsfrage 1). Im Anschluss daran wird die Frage beantwortet, welche funktionalen Kriterien für die Bewertung von PPM-Softwarel?sungen herangezogen werden k?nnen (Forschungsfrage 2). Nach der Betrachtung des PPM als Beispiel für die inkrementelle Prozessverbesserung durch die ?berwachung und Steuerung der Prozessleistung werden danach M?glichkeiten für die Unterstützung des BPM durch den Einsatz von Enterprise Social Media untersucht . Die Untersuchung berücksichtigt hierbei sowohl interne als auch externe Stakeholder. Für die Verbesserung der internen Kollaboration werden Enterprise Social Networks als eine Form von ESM untersucht (Forschungsfrage 3). Die Einbeziehung externer Stakeholder wird beispielhaft durch die Betrachtung einer Nutzungsm?glichkeit für die Auswertung der Kundenkommunikation in Online Social Networks (OSN) untersucht (Forschungsfrage 4). Zudem erfolgt eine Betrachtung von M?glichkeiten, die nationale Kultur aus Prozessmodellen abzuleiten (Forschungsfrage 5). Abschlie?end zeigt die Arbeit auf, wie die praktische Umsetzung eines Werkzeugs zur Unterstützung der Prozessmodellierung im BPM durch die Nutzung neuer Technologien gestaltet werden kann (Forschungsfrage 6). thesis_rgbg 2016 9 23 https://epub.uni-regensburg.de/id/eprint/34246 Christian Ritter Small and medium sized (SMEs) companies are a pillar of the Bavarian economy. With business process management (BPM) providing an important competitive advantage in the globalized economy, the adap-tion of BPM by SMEs has societal relevance. However, the reasons why, or why not, SMEs implement BPM measures are still not fully understood. Previous research addressed this topic either breadthwise as surveys or in depth as case studies, and thus only has a limited perspective. Therefore, in our work, we carry out a mixed method analysis. We conduct 10 case studies to analyse the current state of adoption as well as the reasons for or against implementing further BPM measures. The insights gained guide the design of the subsequent survey. 114 results allow us to evaluate how widespread a particular reason may be. Lastly, the combined discussion of the results of both the case studies and surveys allow us to identify reasons that hinder or foster BPM adoption in SMEs, which are in-depth as well as generalizable. The study results are analyzed to derive propositions to research and practitioners alike that support SMEs to introduce further measures of BPM and improve their global competitiveness. For example, we could identify that BPM is in some cases enforced by customers, that stricter certifications are nec-essary, and that BPM trainings aligned to the needs of SMEs are desirable. conference_item 2016 6 15 European Conference on Information Systems (ECIS) Istanbul, Turkey https://epub.uni-regensburg.de/id/eprint/34064 Daniel Braunnagel Thomas Falk Benjamin Wehner Susanne Leist In recent years, small and medium-sized enterprises (SMEs) have increasingly adopted Social Media technologies with the purpose of fostering the bidirectional communication with customers or to facili-tate the collaboration between employees amongst each other. Thereby, customer posts in a company’s Social Media channels capture consumers’ current attitude towards product and service offerings or the enterprise as a whole. An automatic analysis of these posts does not only provide a firm with valuable knowledge on the customer relationship, but also frees up human resources in case the posts were screened by employees manually hitherto. However, posts in Social Media channels of SMEs are char-acterized by certain peculiarities such as regional slang or off-topic discussions amongst others. The study at hand investigates the impact of such characteristics on the accuracy of results received from an automatic sentiment analysis of corresponding posts. In this context, we revert to Social Media posts of five SMEs from southern Germany. The results show that an adaption of approaches used for senti-ment analysis to the specific language of customers and firms is mandatory for achieving a high level of accuracy. conference_item 2016 6 ECIS 2016 Istanbul https://epub.uni-regensburg.de/id/eprint/33932 Josef Michael Schwaiger Markus Lang Christian Ritter Florian Johannsen The Design Science Research method is decisive for the quality of the resulting solution. Thus, many discussions focus the evaluation of the solution at the end of the Design Science cycle. But design, implementation and evaluation of artifacts are laborious and need to be repeated if the artifact does not meet the evaluation criteria. Thus, recent works have proposed to conduct additional evaluations early in the Design Science process to po ssibly reduce the number of repetitions of the research process. However, such early evaluations may also be an unnecessary burden. Therefore, this work presents a case where these additional evaluations are applied ex-post in a practical research project which developed process model complexity metrics and the outcomes are compared. Once compared, benefits and limitations of early evaluations are discussed. conference_item 2016 1 08 10.1109/HICSS.2016.551 4424-4433 49th Hawaii International Conference on System Sciences (HICSS) Koloa, HI, USA https://epub.uni-regensburg.de/id/eprint/34032 Daniel Braunnagel Susanne Leist In this paper we discuss how knowledge management can contribute to the analysis of big data by joining enterprise modeling methods with data analyses. The goal of this approach is to enable the seamless interaction and exchange of information between knowledge-oriented representations as provided by enterprise modeling on the one hand and methods for analyzing data on the other hand. For the realization of the approach we revert to techniques of metamodeling. These permit to describe the necessary extensions of enterprise modeling methods and implement them as IT-based tools using metamodeling platforms. For evaluating the feasibility of our approach we describe a generic implementation using the ADOxx metamodeling platform and the R toolkit. In addition, we discuss the application to a use case from the area of business process improvement and the according implementation within the ADOxx-based RUPERT tool. conference_item 2016 1 Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS) Kauai, Hawaii https://epub.uni-regensburg.de/id/eprint/33134 Hans-Georg Fill Florian Johannsen book_section 2016 978-3-319-39416-9 (print), 9783319394176 (online) Domain-Specific Conceptual Modeling Springer

Berlin/Heidelberg

Dimitris Karagiannis Heinrich C. Mayr und John Mylopoulos 217-237 https://epub.uni-regensburg.de/id/eprint/34153 Florian Johannsen Hans-Georg Fill conference_item 2016 Proceedings of ICIS 2016 International Conference on Information Systems (ICIS 2016) Dublin https://epub.uni-regensburg.de/id/eprint/35034 Florian Johannsen Josef Michael Schwaiger Markus Lang Susanne Leist Existing approaches for business process improvement often lack systematic guidelines to transform a business process into an enhanced state, which we refer to as the “act of improvement”. To close this gap, a pattern-based approach has been designed and developed in previous works. In this paper, the usefulness of “Business Process Improvement Patterns” (BPI-Patterns) as a means of improving business processes is analyzed. For this purpose, a simulation experiment is performed in which several BPI-Patterns are applied to evaluate whether their anticipated effects can be confirmed for real-life business processes. From the analysis of the simulation results, i.e. how the application of BPI-Patterns affects the business processes, we investigate enabling as well as hindering factors that influence the implementation of BPI-Patterns. These factors may serve as a means to further specify instances of BPI-Patterns and also contribute to the overall evaluation of the BPI-Pattern approach. conference_item 2015 5 29 978-3-00-050284-2 10.18151/7217407 ECIS 2015 Completed Research Papers Paper 117 European Conference on Information Systems (ECIS) Münster, Germany https://epub.uni-regensburg.de/id/eprint/33709 Markus Lang Benjamin Wehner Thomas Falk Philipp Griesberger Susanne Leist conference_item 2015 5 Twenty-Third European Conference on Information Systems (ECIS 2015) Münster https://epub.uni-regensburg.de/id/eprint/31917 Florian Johannsen Gregor Zellner Currently, the development and modeling of enterprise architectures is an intensively discussed topic in both science and practice. Process architectures represent a core element in recent enterprise architecture frameworks. With process models being a central means for communicating and documenting the process architectures, both their quality and understandability are decisive. However, the concept of process model quality is still not fully understood. The recent development has highlighted the role of coupling in models. Coupling is expected to represent an important dimension of quality for conceptual models. Still, this perspective is hardly understood and its definition vague. Therefore, this work collects diverse coupling interpretations in the field of process modelling and integrates them to a common and precise definition. Once introduced and formally specified, the metrics serve as a basis for a discussion on coupling and on how the future development in respect to coupling could look like. The main findings are that currently metrics evaluate either the documentation of the process architecture regarding its understandability or they contribute to the individual applications of process architectures. These findings support practitioners selecting metrics for a particular task and scientists to identify research gaps for further development. conference_item 2015 3 29 10.18151/7217278 European Conference on Information Systems (ECIS) Münster, Germany https://epub.uni-regensburg.de/id/eprint/32589 Daniel Braunnagel Florian Johannsen Susanne Leist Business process modeling is a decisive task as process models prepare the ground for business transformation and process improvement initiatives. However, modeling projects fall short of their initial aim when process participants are not involved in the act of model creation. The employees’ individual process knowledge has been recognized as a crucial success factor to define high-quality process models that reflect a company’s working procedures correctly. This paper introduces a prototype supporting collaborative modeling of business processes on tablet devices aimed at process modeling novices. conference_item 2015 978-3-319-18714-3 10.1007/978-3-319-18714-3_25 New Horizons in Design Science: Broadening the Research Agenda 10th Internat. Conf., DESRIST 2015, Dublin, Ireland, May 20-22, 2015, Proc. Springer International Publishing 371-375 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin https://epub.uni-regensburg.de/id/eprint/31918 Christian Ritter Josef Michael Schwaiger Florian Johannsen conference_item 2015 12. Internationale Tagung "Wirtschaftsinformatik 2015" Osnabrück https://epub.uni-regensburg.de/id/eprint/31398 Florian Johannsen Hans-Georg Fill conference_item 2015 17th IEEE Conference on Business Informatics Lissabon https://epub.uni-regensburg.de/id/eprint/32588 Christian Ritter Susanne Leist Josef Blasini In times of globalization, new technologies and high market transparency, companies search for ways to raise the efficiency of their business processes and achieve long-term customer relationships. Therefore enterprises are strongly devoted to business process improvement (BPI) initiatives. However, in times of globally spanning inter-organizational business processes, conducting BPI initiatives is particularly challenging due to the necessary diverse and distributed knowledge. Successful BPI projects require the participation of a variety of employees who are directly involved in a business process. The employees have tacit process knowledge that needs to be transformed into explicit knowledge to derive improvement opportunities in a BPI project. To reach this, a set of easy to understand and well-structured BPI techniques is required to encourage employees to participate in corresponding initiatives. Further, the codification of the results gained in such initiatives is decisive to enable their proper documentation, communication and processing. The paper at hand introduces a BPI roadmap for coordinating the structured use of BPI techniques in a project. The roadmap is based upon a set of formal conceptual model types for codifying the results generated by each technique. In addition, reports are specified that process the model information and facilitate the communication and documentation of the results. The presented approach thus contributes to the systematic transformation of employees’ tacit process knowledge to explicit knowledge in the course of BPI initiatives. By applying the roadmap in a use case, its benefits for BPI initiatives are illustrated. conference_item 2014 European Conference on Information Systems (ECIS) Tel Aviv, Israel https://epub.uni-regensburg.de/id/eprint/30093 Florian Johannsen Hans-Georg Fill conference_item 2014 Modellierung 2014 Wien https://epub.uni-regensburg.de/id/eprint/29719 Daniel Braunnagel Florian Johannsen Susanne Leist The evaluation of design science (DS) artifacts is a frequently discussed research issue, and many approaches have been developed for this DS activity. However, it is often stated that these approaches only provide rudimentary support for determining the appropriate evaluation methods for an individual DS project. In this paper, an evaluation method for a Business Process Improvement (BPI) pattern approach, which is currently under development, is elaborated. For that purpose, findings from reviewing relevant literature as well as general DS evaluation criteria are investigated to derive an evaluation method for the BPI pattern approach. conference_item 2014 10.1007/978-3-319-06701-8_15 Proceedings of the 9th International Conference for Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice, Miami (USA), 22. bis 23. Mai 2014 LNCS 8463 Springer International Publishing Switzerland 225-240 9th International Conference, DESRIST 2014, Miami, FL, USA, May 22-24, 2014. Proceedings https://epub.uni-regensburg.de/id/eprint/30068 Philipp Griesberger conference_item 2014 978-0-9915567-0-0 AISeL European Conference on Information Systems (ECIS) 2014 Tel Aviv https://epub.uni-regensburg.de/id/eprint/31397 Thomas Falk Susanne Leist Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g. automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in financial services. Above all, the Six Sigma approach is being increasingly discussed in both literature and practice. This chapter is the result of the prototypical implementation of Six Sigma at an automotive bank; the focus is on the selection and the combination of quality techniques used at an automotive bank which are the crucial points of the successful implementation. book_section 2014 978-3-642-45099-0 (print), 978-3-642-45100-3 (online) 10.1007/978-3-642-45100-3_17 Handbook on Business Process Management 1 Springer

Berlin

Jan vom Brocke und Michael Rosemann 393-416 https://epub.uni-regensburg.de/id/eprint/30803 Florian Johannsen Susanne Leist Gregor Zellner Business process improvement (BPI) will be a high priority topic for CEOs in the near future. Currently available BPI approaches, however, lack means for adequately codifying, documenting and processing knowledge created in a BPI project. Therefore we developed RUPERT (Regensburg University Process Excellence and Reengineering Toolkit), which is a tool for managing knowledge in a BPI project, covering all stages of the knowledge lifecycle. In this paper, we describe the design and implementation of RUPERT. conference_item 2014 10.1007/978-3-319-06701-8_37 Proceedings of the 9th International Conference for Design Science Research in Information Systems and Technologies (DESRIST 2014): Advancing the Impact of Design Science: Moving from Theory to Practice, Miami (USA), 22. bis 23. Mai 2014 LNCS 8463 Springer International Publishing Switzerland 418-422 9th International Conference on Design Science Research in Information Systems and Technology (DESRIST) Miami https://epub.uni-regensburg.de/id/eprint/30067 Florian Johannsen Hans-Georg Fill Process modeling is becoming increasingly important for business process management initiatives. However, for being able to exploit the benefits associated with business process modeling the process models need to be understandable for its users. It has been shown in literature that the growing size of a process model has a negative effect on its understandability. Decomposition is a means for splitting large process models into smaller subprocess models to increase the understandability. However, it is still unclear what properties characterize a good decomposition, while generally accepted guidelines on decomposing process models are missing. We analyze Wand and Weber’s good decomposition model as an approach for creating decomposed process models that are easy to understand. The paper at hand investigates in how far the decomposition conditions influence the understandability of a process model. Using an experiment we show that the decomposition conditions actually do have a positive influence on model understandability. conference_item 2014 Proceedings of 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand Auckland https://epub.uni-regensburg.de/id/eprint/31089 Florian Johannsen Susanne Leist Daniel Braunnagel Purpose – The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the conditions for BPMN is derived and compared to a specification of the conditions for enhanced Event-Driven Process Chains (eEPCs). Based on these results, guidelines for a conformance check of BPMN and eEPC models with the decomposition conditions are shown. Further, guidelines for decomposition are formulated for BPMN models. The usability of the decomposition guidelines is tested with modelling experts. Design/methodology/approach – An approach building on a representational mapping is used for specifying the decomposition conditions. Therefore, ontological constructs of the Bunge-Wand-Weber ontology are mapped to corresponding modelling constructs and an interpretation of the decomposition conditions for BPMN is derived. Guidelines for a conformance check are then defined. Based on these results, decomposition guidelines are formulated. Their usability is tested in interviews. Findings – The research shows that the decomposition conditions stemming from the information systems discipline can be transferred to business process modelling. However, the interpretation of the decomposition conditions depends on specific characteristics of a modelling language. Based on a thorough specification of the conditions, it is possible to derive guidelines for a conformance check of process models with the conditions. In addition, guidelines for decomposition are developed and tested. In the study, these are perceived as understandable and helpful by experts. Research limitations/implications – Research approaches based on representational mappings are subjected to subjectivity. However, by having three researchers performing the approach independently, subjectivity can be mitigated. Further, only ten experts participated in the usability test, which is therefore to be considered as a first step in a more comprising evaluation. Practical implications – This paper provides the process modeller with guidelines enabling a conformance check of BPMN and eEPC process models with the decomposition conditions. Further, guidelines for decomposing BPMN models are introduced. Originality/value – This paper is the first to specify Wand and Weber's decomposition conditions for process modelling with BPMN. A comparison to eEPCs shows, that the ontological expressiveness influences the interpretation of the conditions. Further, guidelines for decomposing BPMN models as well as for checking their adherence to the decomposition conditions are presented. article 2014 10.1108/BPMJ-03-2013-0031 Business Process Management Journal 20 Emerald 693-729 5 https://epub.uni-regensburg.de/id/eprint/30559 Florian Johannsen Susanne Leist Reinhold Tausch conference_item 2013 6 06 Proceedings of the 21st European Conference on Information Systems, June 5-8. 2013, Utrecht, The Netherlands 1-12 Procdeedings of the 21st European Conference on Information Systems, June 5-8, 2013, Utrecht, The Netherlands https://epub.uni-regensburg.de/id/eprint/28294 Josef Blasini conference_item 2013 6 Proceedings of the 21st European Conference on Information Systems (ECIS 2013), Utrecht 21st European Conference on Information Systems (ECIS) Utrecht https://epub.uni-regensburg.de/id/eprint/28299 Thomas Falk Philipp Griesberger Florian Johannsen Susanne Leist conference_item 2013 3 R. Alt und B. Franczyk -1013 11. Internationale Tagung Wirtschaftsinformatik Leipzig https://epub.uni-regensburg.de/id/eprint/27805 Florian Johannsen conference_item 2013 3

Leipzig

11. Internationale Tagung Wirtschaftsinformatik - Student Track.Vol. 2 Leipzig https://epub.uni-regensburg.de/id/eprint/27806 Daniel Braunnagel Florian Johannsen book_section 2013 Promoting Business Process Management Excellence in Russia : proceedings and report of the PropelleR 2012 Workshop held in Moscow, April 24 to 26, 2012 15 Westf. Wilhelms-Univ. Münster, ERCIS

Münster

J?rg Becker und Martin Matzner 57-66 https://epub.uni-regensburg.de/id/eprint/27866 Susanne Leist Philipp Griesberger Florian Johannsen conference_item 2013 978-3-642-38826-2 Design Science at the Intersection of Physical and Virtual Design : 8th Internat. Conf., DESRIST 2013, Helsinki, Finland, June 11-12,2013, Proc. Springer

Berlin

Jan vom Brocke und Riitta Hekkala 88-104 Design Science at the Intersection of Physical and Virtual Design : 8th Internat. Conference DESRIST 2013, Helsinki, Finland https://epub.uni-regensburg.de/id/eprint/28381 Thomas Falk Philipp Griesberger Susanne Leist article 2013 10.1108/14637151311319914 Business Process Management Journal 19 Emerald 477-495 3 https://epub.uni-regensburg.de/id/eprint/28273 Josef Blasini Susanne Leist conference_item 2013 3654-3663 46th Hawaii International Conference on System Sciences Wailea, HI, United States https://epub.uni-regensburg.de/id/eprint/27293 Josef Blasini Susanne Leist book 2012 7 978-3-940416-49-0 ibi research an der Universit?t Regensburg GmbH

Regensburg

https://epub.uni-regensburg.de/id/eprint/32587 Christian Ritter Bernhard N?hreiter Susanne Leist conference_item 2012 3 978-3-88579-295-6 201 Gesellschaft für Informatik e.V. (GI) Elmar J. Sinz und Andy Schürr 27-42 Fachtagung "Modellierung 2012" Bamberg https://epub.uni-regensburg.de/id/eprint/23615 Florian Johannsen Susanne Leist conference_item 2012 2 Mulitkonferenz Wirtschaftsinformatik 2012 - Tagungsband der MKWI 2012

Braunschweig

Dirk Christian Mattfeld und Susanne Robra-Bissantz 1407-1419 Multikonferenz Wirtschaftsinformatik 2012 Braunschweig https://epub.uni-regensburg.de/id/eprint/23540 Josef Blasini Susanne Leist article 2012 0937-6429,1861-8936 10.1007/s11576-012-0334-2 Wirtschaftsinformatik 54 Springer 263-280 5 https://epub.uni-regensburg.de/id/eprint/25911 Florian Johannsen Susanne Leist article 2012 10.1007/s12599-012-0238-0 Business & Information Systems Engineering 4 SPRINGER HEIDELBERG

HEIDELBERG

375-375 6 https://epub.uni-regensburg.de/id/eprint/63081 Florian Johannsen Susanne Leist Angesichts der Vielzahl existierender Qualit?tsmanagementmethoden stellt sich für Qualit?tsverantwortliche verst?rkt die Frage, mittels welcher Methoden sich die angestrebten Qualit?tsziele erreichen lassen. Oftmals finden in der unternehmerischen Praxis mehrere Ans?tze gleichzeitig Anwendung (z. B. Six Sigma und EFQM), ein Umstand, dem einzelne Unternehmensmitarbeiter h?ufig ablehnend gegenüberstehen. So ist der parallele Einsatz mehrerer Verfahren meist mit erheblichem Koordinationsaufwand verbunden, wobei die erhofften Ergebnisse in vielen F?llen ausbleiben. Die Integration heterogener Verfahren bietet einen Ansatz, um der Methodenvielfalt im Qualit?tsmanagement entgegenzutreten. Allerdings fehlt es an Handlungsanweisungen, wie sich mehrere Qualit?tsmanagementmethoden zielgerichtet kombinieren lassen. Die vorliegende Arbeit nimmt sich dieser Problemstellung an und entwickelt einen Integrationsansatz für Qualit?tsmanagementmethoden. Dabei werden dem Anwender Techniken an die Hand gegeben, mittels derer er die Integration unterschiedlicher Qualit?tsmanagementans?tze systematisch durchführen kann, um letztlich einen Mehrwert für den Anwender zu schaffen. book 2012 978-3-8325-2981-9 Logos

Berlin

https://epub.uni-regensburg.de/id/eprint/25956 Florian Johannsen Whereas the benefits of decomposing process models are obvious, the question what actually characterizes a "good" decomposition of a business process model has been given little attention to date. In addition, the process of decomposition itself is considered as being an "art" in literature. Our approach for achieving a "good" decomposition is Wand and Weber's decomposition model for information systems. As a first step in our investigation we aim to explore in how far the decomposition model can be adapted for business process modeling at all. The potential this modelmight bear for evaluating decompositions of process models has been promoted in literature quite often, while a corresponding investigation is still missing. We address this gap by the following research. In the long term, we intend to establish guidelines for decomposing business process models in a structured way. article 2012 10.1007/s12599-012-0229-1 Business & Information Systems Engineering 4 SPRINGER HEIDELBERG

HEIDELBERG

271-286 5 https://epub.uni-regensburg.de/id/eprint/63291 Florian Johannsen Susanne Leist article 2011 6 Proceedings of the 19th European Conference on Information Systems (ECIS 2011) https://epub.uni-regensburg.de/id/eprint/21225 Philipp Griesberger Susanne Leist Gregor Zellner article 2011 6 Proceedings of the 19th European Conference on Information Systems (ECIS 2011) https://epub.uni-regensburg.de/id/eprint/21227 Florian Johannsen Though the value of a process-centred view for the understanding and (re-)design of corporations has been widely accepted, our understanding of the research process in Information Systems (IS) remains superficial. A process-centred view on IS research considers the conduct of a research project as a sequence of activities involving resources, data and research artifacts. As such, it helps to reflect on more effective ways to conduct IS research, to consolidate and compare diverse practices and to complement the focus on research methodologies with research project practices. This paper takes a first step towards the discipline of ‘Research Process Management’ by exploring the features of research processes and by presenting a preliminary approach for research process design that can facilitate modelling IS research. The case study method and the design science research method are used as examples to demonstrate the potential of such reference research process models. conference_item 2011 978-1-74210-239-9. und Australiasian Conference on Information Systems ACIS 2011 - "Identifying the Information Systems Discipline" Sydney pap.36 https://epub.uni-regensburg.de/id/eprint/25988 Susanne Leist Michael Rosemann conference_item 2011 Proceedings of the 19th European Conference on Information Systems (ECIS 2011) Proceedings of the 19th European Conference on Information Systems (ECIS 2011) Helsinki https://epub.uni-regensburg.de/id/eprint/21226 Josef Blasini Susanne Leist Christian Ritter conference_item 2011 Wirtschaftsinformatik 2011 Zürich https://epub.uni-regensburg.de/id/eprint/18642 Philipp Griesberger Andreas Brummer Wolfgang Lichtenegger conference_item 2011 Wirtschaftsinformatik 2011 (Poster Pr?sentation) Zürich https://epub.uni-regensburg.de/id/eprint/16062 Daniel Braunnagel Wolfgang Lichtenegger conference_item 2010 6 09 18th European Conference on Information Systems (ECIS 2010) Pretoria, RSA https://epub.uni-regensburg.de/id/eprint/15371 Florian Johannsen Susanne Leist Gregor Zellner The development and modeling of an as-is process architecture is seen as an important subject in both science and practice. Despite the development of a great amount of methods for process modeling and algorithms for process mining, in practice, there are still problems regarding their implementation. By integrating automatically mined and manually constructed process models, the quality of process architectures can be enhanced. It is only the execution of the integration that is still a subject for research. This thesis aims at developing scenario-based methods for integrating automatically mined and manually constructed process models. conference_item 2010 6 DESRIST 2010 Doctoral Consortium St. Gallen, Switzerland https://epub.uni-regensburg.de/id/eprint/15158 Wolfgang Lichtenegger Die Modellierung von Prozessen wird als wichtiges Aufgabengebiet in Wissenschaft und Praxis gesehen. Obwohl zahlreiche Methoden zur manuellen Prozessmodellierung und Algorithmen zum Process Mining entwickelt wurden, bestehen immer noch Probleme bei der praktischen Anwendung. Ein Ansatz diesen Problemen zu begegnen, besteht in der Integration manuell konstruierter und automatisch generierter Prozessmodelle. Auf diese Weise l?sst sich die Korrektheit des Modells erh?hen sowie der Erstellungs- bzw. Aktualisierungsaufwand reduzieren. Die Durchführung der Integration manuell konstruierter und automatisch generierter Prozessmodelle ist noch Gegenstand der Forschung. Im vorliegenden Beitrag werden deshalb der Integrationsvorgang analysiert, Einflussfaktoren identifiziert, Ansatzpunkte zur systematischen Durchführung der Integration aufgezeigt und ein erster Ansatz zur Integration auf Basis eines Fallbeispiels entwickelt. conference_item 2010 3 26 978-3-88579-255-0 Ges. für Informatik

Bonn

G. Engels D. Karagiannis und H. C. Mayer 99-116 Modellierung 2010, Klagenfurt Klagenfurt https://epub.uni-regensburg.de/id/eprint/12174 Susanne Leist Wolfgang Lichtenegger book_section 2010 978-3-642-00415-5 Handbook on Business Process Management 1: Introduction, Methods and Information Systems. International Handbook on Information Systems Springer

Berlin

Jan vom Brocke und Michael Rosemann 361-382 https://epub.uni-regensburg.de/id/eprint/16137 Susanne Leist Florian Johannsen Gregor Zellner Die systematische Entwicklung und Modellierung der Unternehmensarchitektur wird von der Praxis wie auch der Wissenschaft als ein bedeutendes aber auch umfassendes Aufgabengebiet angesehen. Der vorliegende Beitrag greift die Modellierung der Prozessarchitektur im Ist-Zustand als Themenstellungen heraus und begründet, dass durch Integration von manuell konstruierten und automatisch generierten Modellen die Aktualit?t, Korrektheit und Vollst?ndigkeit der Architektur erh?ht und der Aktualisierungsaufwand reduziert werden kann. Das Ziel des Beitrags ist es, Herausforderungen der Integration von manuell konstruierten und automatisch generierten Prozessmodellen zu untersuchen sowie Ans?tze zur L?sung zu geben. Hierzu werden die beiden Modellierungsans?tze (manuelle Konstruktion und automatische Generierung) vorgestellt und die Vorteilhaftigkeit der Integration sowie ihr Beitrag im Rahmen der Unternehmensarchitektur begründet. Darüber hinaus werden Herausforderungen bei der Integration identifiziert und deren Grundlagen in einem Morphologischen Kasten zusammengestellt. Die Analyse bestehender Ans?tze zeigt, dass keine der untersuchten Methoden die Problemstellung vollst?ndig l?sen kann. Darüber hinaus wird für ein ausgew?hltes Integrationsszenario ein erster Ansatz entwickelt. conference_item 2010 978-3-941875-31-9 Univ.-Verl. G?ttingen

G?ttingen

und Multikonferenz Wirtschaftsinformatik 2010 Kurzfassungen der Beitr?ge G?ttingen https://epub.uni-regensburg.de/id/eprint/12171 Susanne Leist Wolfgang Lichtenegger book 2010 978-3-940416-22-3 ibi research an der Universit?t Regensburg GmbH https://epub.uni-regensburg.de/id/eprint/27658 Susanne Leist Christian Ritter Josef Blasini Sebastian Herbst Apart from being applied in production, Six Sigma has grown considerably in importance as a business process management (BPM) method in services. The transfer of the method from production to service applications does, however, pose problems which affect the success of implementing Six Sigma as a BPM method in services. For a successful application of the Six Sigma method in services it is helpful to know these possible problems in order to be able to avoid them and to achieve the goals of Six Sigma improvement projects. In addition from a theoretical view knowing the problems is a first step for further development of the Six Sigma method. Therefore, the present article deals with the following questions: which key problems regarding the application of Six Sigma in services are mentioned in the literature and which phases of the Six Sigma cycle can they be assigned to? The existing literature on this subject is reviewed and a qualitative content analysis of its contents is presented. Additionally, a survey based on the problems found in the literature is conducted to compare theory and practice. The evaluation of the results shows, on the one hand, that to date the problems of the application of Six Sigma in services have little been dealt with. On the other hand the evaluation provides a survey of the problems structured in accordance to the phases of the Six Sigma cycle. Thus, the present paper offers new findings as regards the state-of-the-art of the Six Sigma method. article 2010 1617-9846,1617-9854 10.1007/s10257-010-0128-2 Information Systems and E-Business Management 8 SPRINGER HEIDELBERG

HEIDELBERG

4 https://epub.uni-regensburg.de/id/eprint/14773 Florian Johannsen Susanne Leist Gregor Zellner Purpose The purpose of this paper is to develop a proposed Six Sigma approach for integrated solutions of goods and services. Design/methodology/approach This conceptual paper follows the principles of design research in developing a Six Sigma approach for integrated solutions. The approach is tested in practice in the context of a financial services company in the automotive industry. Findings The study demonstrates that the differential characteristics of service processes and manufacturing processes must be taken into account when developing a Six Sigma approach for integrated solutions. Evaluation of the proposed approach in cooperation with a financial services company reveals considerable benefits. Research limitations/implications The detailed description of the approach is limited to the "Define" phase of the Six Sigma program. Moreover, the proposed approach is tested in only one setting; its application in other settings should be an objective for future research. Practical implications The paper provides practitioners with a structured Six Sigma approach for integrated solutions. Originality/value The paper is the first to propose a Six Sigma approach for integrated solutions of goods and services. article 2009 0960-4529,1758-8030 10.1108/09604520910984373 Managing Service Quality: An International Journal 19 EMERALD GROUP PUBLISHING LTD

BINGLEY

558-580 5 https://epub.uni-regensburg.de/id/eprint/67595 Florian Johannsen Susanne Leist conference_item 2009 978-3-85403-247-2 Business Services: Konzepte, Technologien, Anwendungen: 9. Internationale Tagung Wirtschaftsinformatik, Wien, 25. - 27. Februar 2009. Band 2 247 ?sterr. Computer-Gesellschaft

Wien

Hans Robert Hansen Dimitris Karagiannis und Hans-Georg Fill 171-180 9. Internationale Tagung Wirtschaftsinformatik Wien, ?sterreich https://epub.uni-regensburg.de/id/eprint/6986 Bernd Heinrich Gregor Zellner Susanne Leist book_section 2009 978-3-937519-13-5 Six Sigma in der Finanzbranche. 3. Aufl. Frankfurt School Verlag

Frankfurt/Main

Jürgen Moormann Diana Heckl und Hermann-Josef Lamberti 361-379 https://epub.uni-regensburg.de/id/eprint/8186 Florian Johannsen Susanne Leist article 2009 BIT – Banking and Information Technology 10 Inst. für Bankinformatik und Bankstrategie an der Univ. 17-29 3 https://epub.uni-regensburg.de/id/eprint/21625 Christian Locher Christian Ritter conference_item 2009 40 Lehrstuhl für Wirtschaftsinformatik, Univ. Bayreuth

Bayreuth

und 85-94 Doctoral Consortium der WI 2009 https://epub.uni-regensburg.de/id/eprint/7006 Florian Johannsen The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation-as complete as possible-of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services. article 2009 1 1617-9846,1617-9846 10.1007/s10257-007-0064-y Information Systems and e-Business Management 7 SPRINGER HEIDELBERG

HEIDELBERG

81-102 1 https://epub.uni-regensburg.de/id/eprint/5128 Bernd Heinrich Matthias Henneberger Susanne Leist Gregor Zellner conference_item 2008 12 15 Proceedings of International Conference on Informations Systems ICIS 2008 International Conference on Information Systems, ICIS 2008 Paris https://epub.uni-regensburg.de/id/eprint/6424 Susanne Leist Gregor Zellner conference_item 2008 2 28 Multikonferenz Wirtschaftsinformatik 2008 München https://epub.uni-regensburg.de/id/eprint/7134 Florian Johannsen Susanne Leist Susanne Faour Das Management von Kundenbeziehungen (Customer Relationship Management, CRM) stellt einen zentralen Erfolgsfaktor für Unternehmen dar. In diesem Zusammenhang ergeben sich u. a. folgende Problembereiche: Zum einen ist es notwendig, die relevanten Prozesse des Kundenbeziehungsmanagements zu identifizieren. Zum anderen ist es erforderlich, diese Prozesse an den jeweiligen Kundentyp anzupassen, um so ein effizientes Kundenbeziehungsmanagement zu erm?glichen. Der Beitrag greift diese Problembereiche auf und stellt einen Ansatz zur Identifizierung neuer, beziehungsorientierter Prozesse vor, der auf den Konstrukten ?generische Aktivit?ten?, ?Kundenlebenszyklus? und ?Kundenmotive? basiert. Am Beispiel des ?aufgekl?rten Kundentyps? wird der Rückgewinnungsprozess n?her erl?utert, und der im Beitrag vorgeschlagene Ansatz wird anhand eines Praxisbeispiels veranschaulicht. Die dargestellte Vorgehensweise erm?glicht es nicht nur – wie es h?ufig der Fall ist –, die Unternehmenssicht einzubeziehen, sondern auch die Kundensicht beim Management von Beziehungen zu berücksichtigen. Zudem wird gezeigt, wie generische Strukturen die Identifizierung von Abl?ufen unterstützen k?nnen und wie durch Spezialisierung der generischen Prozesse (auf einen bestimmten Kundentyp) konkrete Handlungsanweisungen abgeleitet werden k?nnen. article 2008 2 0723-5208,0939-2602,1436-3011 HMD - Praxis der Wirtschaftsinformatik dpunkt-Verl. 32-41 259 https://epub.uni-regensburg.de/id/eprint/6556 Gregor Zellner Produktbegleitende Finanzdienstleistungen nehmen heutzutage sowohl in den Augen der Kunden als auch der Anbieter einen sehr hohen Stellenwert ein. {web_name} trifft auch auf die Automobilwirtschaft zu. Damit wird dem Qualit?tsmanagement bei Finanzdienstleistungen wachsende Aufmerksamkeit zuteil. Vor allem der Six Sigma Ansatz wird in Literatur und Praxis seit geraumer Zeit verst?rkt diskutiert. Der folgende Beitrag entstand im Rahmen einer prototypischen Einführung von Six Sigma bei einer Automobilbank und adressiert die Selektion bzw. Kombination einzusetzender Qualit?tstechniken und -werkzeuge, einen Kernpunkt der erfolgreichen Implementierung. article 2008 2 BIT - Banking and Information Technology 9 Ibi-research 17-29 1 ( = https://epub.uni-regensburg.de/id/eprint/6425 Florian Johannsen Susanne Leist Susanne Faour Mehr denn je sind Unternehmen im zunehmenden Wettbewerb dazu gezwungen, Differenzierungsstrategien zu etablieren. Die Generierung innovativer Leistungsbündel bestehend aus materiellen und immateriellen Leistungsbestandteilen ist eine solche Strategie und wird als ?hybride Wertsch?pfung" bezeichnet. Um Unternehmen bei ihrer Ver?nderung zum hybriden L?sungsanbieter zu unterstützen, werden Vorgehensweisen und Techniken ben?tigt, welche in eine formgebende Struktur eingebettet sind. Architekturen sind solche Hilfsmittel, die eine strukturierte Ver?nderung von Unternehmen unterstützen k?nnen. Die Zielsetzung des Beitrags ist es zu identifizieren, welche Anforderungen an eine Architektur für hybride Wertsch?pfung zu stellen sind und inwieweit die Architektur des St. Galler Business Engineering diese Anforderungen erfüllt. The increasing competition forces enterprises to establish differentiation strategies more than ever. The creation of innovative bundles, consisting of material and immaterial elements, is such a strategy and known as "hybrid value creation". In order to support enterprises during their change towards a hybrid solution supplier, procedures and techniques are needed which are embedded in a certain structure. Architecture Frameworks can support such a structured transformation of enterprises. The intention of the paper is to identify requirements for architectures for hybrid value creation and to check these requirements by using the St. Gallen Business Engineering Framework. article 2008 Wirtschaftsinformatik 50 Vieweg + Teubner 187-195 3 https://epub.uni-regensburg.de/id/eprint/6557 Gregor Zellner conference_item 2007 9 Poster Proceedings of the IFIP WG8.1 Working Conference on Situational Method Engineering: Fundamentals and Experiences (ME07). Technical Report UU-CS-2007-026 University of Utrecht, Department of Information and Computing Sciences

Utrecht

Jolita Ralyté Sjaak Brinkkemper und Brian Henderson-Sellers Working Conference on Situational Method Engineering https://epub.uni-regensburg.de/id/eprint/6359 Josef Blasini Susanne Leist conference_item 2007 6 14 1. ProcessLab Konferenz: Messung und Steuerung von Prozessen in Banken Frankfurt School of Finance & Management https://epub.uni-regensburg.de/id/eprint/6492 Florian Johannsen Susanne Leist Susanne Faour conference_item 2007 1 06 40th Annual Hawaii International Conference on System Sciences (HICCS'07) Hawaii, USA https://epub.uni-regensburg.de/id/eprint/6427 Florian Johannsen Susanne Leist Gregor Zellner book 2007 978-3-86741-072-4; 3-86741-072-0 4 Salzwasser-Verlag

Bremen

https://epub.uni-regensburg.de/id/eprint/7007 Florian Johannsen Customer retention is an important and frequent topic within marketing activities and research. Concepts are commonly used in private enterprises. However, it is only recently that Universities started to apply these concepts. In this regard, the increasing competition among Universities and the pressure to offer profitable courses increased the importance of student retention even further. In order to address some current challenges of student retention, this paper outlines an attempt to design and model activities that allow to obtain student retention by considering the needs and relationship values of the students. book_section 2006 6 0-9753393-5-4 Managing Information in the Digital Economy: Issues & Solutions - Proceedings of the 6th International Business Information Management Association (IBIMA) Conference, Bonn IBIMA und https://epub.uni-regensburg.de/id/eprint/386 Gregor Zellner Markus Helfert article 2006 5 WISU 35 681-687 5 https://epub.uni-regensburg.de/id/eprint/385 Susanne Leist Gregor Zellner article 2006 3 WISU: Das Wirtschaftsstudium 35 352-356 3 https://epub.uni-regensburg.de/id/eprint/244 Susanne Leist Gregor Zellner thesis 2006 2 3-8325-1041-9 Logos

Berlin

https://epub.uni-regensburg.de/id/eprint/6490 Susanne Leist-Galanos With the growing importance of enterprise architecture the discussion about how to create or choose the right enterprise architecture framework for a specific organization arose quickly.ut it is not only a question of choosing the right framework forescribing or developing an enterprise architecture. It is moremportant to discover whether the chosen architecture framework meets the defined requirements or not. In this paper, we describe which requirements currently existing architecture frameworks should meet to constitute a useful procedure that enables to develop, describe and keep up an enterprise architecture. Our evaluation of current frameworks shows their lacks and identifies further improvement. book_section 2006 1-595-93108-2 Applied computing 2006: the 21st Annual ACM Symposium on Applied Computing ; proceedings of the 2006 ACM Symposium on Applied Computing, Dijon, France, April 23 - 27, 2006 Association for Computing Machinery

New York, NY

und 1546-1553 https://epub.uni-regensburg.de/id/eprint/384 Susanne Leist Gregor Zellner article 2006 BIT - Banking and Information Technology 7 Ibi Research 19-28 3 https://epub.uni-regensburg.de/id/eprint/6428 Susanne Leist Franz Seidl Gregor Zellner conference_item 2005 7 06 Proceedings of IBIMA 2005 International Conference on Information Management in Modern Enterprise IBIMA 2005 International Conference on Information Management in Modern Enterprise Lissabon https://epub.uni-regensburg.de/id/eprint/6429 Markus Helfert Gregor Zellner Susanne Leist P. Henry book_section 2005 6 24 Workshop "Potenziale des Informations- und Wissensmanagements", 24. Juni 2005, Zürich https://epub.uni-regensburg.de/id/eprint/6430 Markus Helfert Susanne Leist Gregor Zellner thesis 2004 3-8325-0629-2 Logos Verlag

Berlin

https://epub.uni-regensburg.de/id/eprint/6609 Gregor Zellner book_section 2003 3-540-00049-6 Business-Engineering: auf dem Weg zum Unternehmen des Informationszeitalters. 2. Auflage Springer

Berlin

Hubert ?sterle und Robert Winter 329-352 https://epub.uni-regensburg.de/id/eprint/6481 Bernd Heinrich Susanne Leist book_section 2003 978-3446224629; 3-446-22462-9 E-Business-Integration: Fallstudien zur Optimierung elektronischer Gesch?ftsprozesse Hanser

München

Petra Schubert Ralf W?lfle und Walter Dettling 221-234 16 https://epub.uni-regensburg.de/id/eprint/6480 Gregor Zellner Susanne Leist book_section 2002 2 13 3-540-42776-7 Retail-Banking im Informationszeitalter: integrierte Gestaltung der Gesch?fts-, Prozess- und Applikationsebene Springer

Berlin

Susanne Leist und Robert Winter 3-28 https://epub.uni-regensburg.de/id/eprint/6482 Susanne Leist book_section 2002 2 13 3-540-42776-7 Retail-Banking im Informationszeitalter: integrierte Gestaltung der Gesch?fts-, Prozess- und Applikationsebene Springer

Berlin

Susanne Leist und Robert Winter 363-386 https://epub.uni-regensburg.de/id/eprint/6483 Christoph Hugentobler Nikolaus Lehmann Susanne Leist book 2002 2 13 3-540-42776-7 Springer

Berlin

Susanne Leist und Robert Winter https://epub.uni-regensburg.de/id/eprint/6488 book_section 2002 3-540-42776-7 Retail Banking im Informationszeitalter - Integrierte Gestaltung der Gesch?fts-, Prozess- und Applikationsebene Springer

Berlin

Susanne Leist und Robert Winter 239-266 https://epub.uni-regensburg.de/id/eprint/7166 Reinhard Schütte Gregor Zellner book_section 2002 3-540-42776-7 Retail Banking im Informationszeitalter - Integrierte Gestaltung der Gesch?fts-, Prozess- und Applikationsebene Springer

Berlin

Susanne Leist und Robert Winter 123-147 https://epub.uni-regensburg.de/id/eprint/7167 Gregor Zellner With the advent of modern information and communication technologies the discussion about organisational learning and knowledge management has found its technological counterpart: knowledge management systems (KMS). KMS are seen as enabling technologies for an effective and especially an efficient knowledge management. Knowledge management initiatives comprise a combined application of KMS, organisational and person-oriented instruments which consider the organisation's culture and promise mise competitive advantages or improved capabilities to develop and apply organisational (core) competencies. There have been a number of corresponding success stories published in the literature. However, up to date organisations still face the challenge to measure or evaluate the success of the application of KMS. This paper proposes a framework for precisely this task. We used existing approaches to measure success of information systems and transferred them to KMS. Additionally, we integrated contributions from the knowledge management literature as well as results of an empirical analysis about the application of KMS in German speaking countries. The resulting model presents a list of measures to assess the success of KMS. The applicability of the model is discussed using two ideal KMS architectures as well as a case study of a software house that already applies KMS. Organisations can use the model as a pool to select measures from which can be applied for concrete KMS evaluations. From a research-oriented perspective the model is useful to generate hypotheses about relationships between goals and application scenarios of KMS and the resulting success. article 2001 0937-6429,0937-6429 10.1007/BF03250814 Wirtschaftsinformatik 43 VIEWEG

WIESBADEN

497-509 5 https://epub.uni-regensburg.de/id/eprint/73437 Ronald Maier Thomas H?drich book_section 2000 12 13 Proceedings of the Seventh Annual Workshop on Information Technologies & Systems (WITS) North-Holland

Amsterdam

Arie Segev und Vilay K. Vaishnavi 252-256 https://epub.uni-regensburg.de/id/eprint/6436 Susanne Leist Robert Winter book_section 2000 3-540-67258-3 Business Engineering: auf dem Weg zum Unternehmen des Informationszeitalters Springer

Berlin

Hubert ?sterle und Robert Winter 141-165 https://epub.uni-regensburg.de/id/eprint/6484 Bernd Heinrich Susanne Leist book_section 2000 Kompetenzen im Dienstleistungsmanagement Thexis

St. Gallen

Christian Belz und Thomas Bieger 150-166 https://epub.uni-regensburg.de/id/eprint/6486 Susanne Leist Robert Winter book_section 1999 9 Knowtech-Forum '99, 16. –18. September 1999, Potsdam, Tagungsdokumentation https://epub.uni-regensburg.de/id/eprint/6495 Susanne Leist conference_item 1999 4 15 BIS '99: 3rd International Conference on Business Information Systems, Poznan, Poland, 14-16 April 1999, Practical Sessions und 197-208 3rd International Conference on Business Information Systems (BIS99) Poznan https://epub.uni-regensburg.de/id/eprint/6432 Susanne Leist Robert Winter book_section 1999 4 Outsourcing-Erfahrungen : zwei Jahre danach; Tagungsdokumentation, Zürich, 22. April 1999 Schweizerische Vereinigung für Datenverarbeitung: SVD

Zürich

https://epub.uni-regensburg.de/id/eprint/6497 Susanne Leist conference_item 1999 3-930962-84-5 Elektronische Dienstleistungswirtschaft und Financial Engineering Schüling Verlag

Münster

Manfred Steiner Thomas Dittmar und Christian Willinsky 237-261 Elektronische Dienstleistungswirtschaft und Financial Engineering Münster https://epub.uni-regensburg.de/id/eprint/6431 Thomas Fugmann Bernd Heinrich Susanne Leist Robert Winter book_section 1998 3-540-65021-0 Informationssysteme in der Finanzwirtschaft Springer

Berlin

Christoph Weinhardt Hermann Meyer zu Selhausen und Martin Morlock 121-138 https://epub.uni-regensburg.de/id/eprint/6435 Susanne Leist Robert Winter thesis 1998 3-8244-2100-3 Gabler

Wiesbaden

https://epub.uni-regensburg.de/id/eprint/6491 Susanne Leist-Galanos book_section 1998 3-540-65021-0 Informationssysteme in der Finanzwirtschaft (IF '98) Springer

Berlin

Christoph Weinhardt Hermann Meyer zu Selhausen und Martin Morlock 403-418 https://epub.uni-regensburg.de/id/eprint/6434 Susanne Leist Robert Winter Es wird das Konzept eines generischen Produktmodells für Finanzdienstleister beschrieben und die Nutzung für ein Ergebniscontrolling am Beispiel der Schadensversicherung vorgestellt. - offener Varianten erlaubt eine übersichtliche Repr?sentation und einfache Strukturierung komplexer Produktstrukturen. Zur ?bertragung auf Finanzdienstleistungen wird das Konzept um zus?tzliche Abstraktionsmechanismen erweitert. - Durch "inverse" Nutzung eines Produktmodells werden Informationen eines konkreten Produkts (z.B. Profitabilit?tsinformationen) auf allgemeine Merkmale des zugrundeliegenden Produkttyps (z.B. Zahlungsweise, Tarif, Selbstbehalt) zurückgeführt. - Die zugrundeliegende dreistufige Variantenstruktur (Produkt – Merkmal – Auspr?gung) kann auf unterschiedlichem Abstraktionsniveau wiederverwendet werden. Sie dient damit als Basis einer formalen Abgrenzung der Aufgabenbereiche des zentralen und bereichsbezogenen Versicherungscontrollings. article 1998 Wirtschaftsinformatik 40 Vieweg + Teubner 281-289 4 https://epub.uni-regensburg.de/id/eprint/6438 Susanne Leist Robert Winter book_section 1998 0-7923-8396-6 Information Systems - Current Issues and Future Changes, IFIP

Laxenburg

Tor J. Larsen Linda Levine und Janice I. DeGross 439-454 https://epub.uni-regensburg.de/id/eprint/6433 Susanne Leist Robert Winter book_section 1995 3-7908-0839-3 Wirtschaftsinformatik '95: Wettbewerbsf?higkeit, Innovation, Wirtschaftlichkeit Physica

Heidelberg

und 271-288 https://epub.uni-regensburg.de/id/eprint/6439 Peter Buxmann Susanne Leist book_section 1995 IF '95 Wettbewerbsf?higkeit, Organisation, Innovation: Informationssysteme in der Finanzwirtschaft; Tagung vom 10. - 11. Oktober 1995 in München; Tagungsband Ges. für Informatik

München

Hans Ulrich Buhl und Hermann Meyer zu Selhausen 219-230 https://epub.uni-regensburg.de/id/eprint/6437 Susanne Leist Robert Winter article 1994 Wirtschaftsinformatik 36 Vieweg + Teubner 45-56 1 https://epub.uni-regensburg.de/id/eprint/6479 Susanne Leist Robert Winter