In some service systems, the total number of customers is known in advance, and customers must be served before a strict deadline. This applies, for example, to dedicated check-in processes at airports. Maximilian Kunz’s research deals with the performance evaluation and optimization of such a queueing system with a finite customer population and nonstationary arrivals. He focuses on developing staffing policies that determine the optimal number of check-in counters that balance service quality and costs while exploiting knowledge about the finite number of customers and the number of arrived customers.
Maximilian Kunz
Research Assistant: Chair of Production Management
- E-mail address: maximilian.kunz(at)ur.de (opens your email program)
- Tel: +49 941 943 2253 (starts a telephone call, if your device allows this)
- Fax: +49 941 943 2828
- Location: Recht und Wirtschaft, RWS 138
Research Interests
Staffing for queueing systems with finite populations and deadlines
In some service systems, the total number of customers is known in advance, and customers must be served before a strict deadline. This applies, for example, to dedicated check-in processes at airports. Maximilian Kunz’s research deals with the performance evaluation and optimization of such a queueing system with a finite customer population and nonstationary arrivals. He focuses on developing staffing policies that determine the optimal number of check-in counters that balance service quality and costs while exploiting knowledge about the finite number of customers and the number of arrived customers.
Presentations
- Kunz, Maximilian and Schwarz, Justus Arne (2025) Staffing for queueing systems with stochastic and finite populations.
34. QBWL Workshop (2025) - Workshop für Quantitative Betriebswirtschaftslehre, Pfronten-Rehbichl, Deutschland, M?rz 2025 - Kunz, Maximilian and Schwarz, Justus Arne (2024) Staffing policies for queueing systems with stochastic and finite customer populations.
11th Workshop on Queueing Theory, Obergurgl, ?sterreich, 16. - 20. Dezember 2024 - Kunz, Maximilian and Schwarz, Justus Arne (2024) Staffing policies for queueing systems with finite population and deadlines.
Doktorandenworkshop TUM/SVCM & UR/PM, Regensburg, Juli 2024 - Kunz, Maximilian and Schwarz, Justus Arne (2024) Efficient staffing for queueing systems with finite customer population and deadlines.
14. Workshop für Supply Chain Management und Produktion, Obergurgl, ?sterreich, M?rz 2024 - Kunz, Maximilian and Schwarz, Justus Arne (2024) ?A new approach of staffing for queueing systems with a finite customer population and deadlines".
Graduate Program in Operations Management Workshop, Ingolstadt, Deutschland, Januar 2024 - Kunz, Maximilian and Schwarz, Justus Arne (2023) ?Combining time-dependent and state-dependent staffing policies for queueing systems with a finite customer population".
10th Workshop on Queueing Theory, Obergurgl, ?sterreich, Dezember 2023 - Kunz, Maximilian and Schwarz, Justus Arne (2022) ?Non-stationary queuing systems with a finite customer population".
9th Workshop on Queueing Theory, Obergurgl, ?sterreich, Dezember 2022